Buying a new home is the biggest financial decision most people ever make. At New Home Inc., we don't just build your home and hand you the keys. We stand behind it, year after year, with the coverage, the people, and the process to back that up.
A home is not a transaction. It is where your life happens. When you choose New Home Inc., you are choosing a team with more than three decades of combined experience building in the Raleigh-Durham Triangle, and a track record of buyers who come back to us time and again because we delivered on our word.
We want you to feel confident long before you close. This page explains exactly how we build, what is covered when you move in, and how we handle warranty issues when they come up. No runaround. No fine print surprises. Just straightforward accountability from a local builder who has been in this community for years and plans to stay.
The NHI warranty program is not something we bolt on at the end. It starts with the materials we specify, the partners we choose, and the construction practices we use every day on every home.
Every New Home Inc. home is backed by a structured, multi-tier warranty. Select a coverage tier below to see the full details.
The best warranty is a home that does not need it. We invest in quality materials and proven construction practices, so issues are rare from the start.
We use engineered lumber and advanced framing techniques throughout our homes. Every NHI home is built to exceed the North Carolina residential building code, not simply meet it. Stronger bones mean fewer problems over time.
Every NHI home is equipped with a specialized HVAC system featuring MERV-rated filters and fresh air intakes that actively bring clean outside air into the home. MERV filtration captures airborne particles, allergens, and contaminants that standard filters miss. The fresh air intake continuously exchanges stale indoor air with filtered outside air, so your home breathes the way it should — cleanly and consistently from day one.
Every NHI home is equipped with a high-efficiency HVAC system from a nationally recognized brand. Paired with our whole-home insulation and air-sealing package, your system is sized right and installed right from day one.
Moisture is the enemy of any home. NHI homes include a whole-home moisture wrap system and proper flashing details at every penetration and transition point. We treat moisture control as a structural priority, not an optional upgrade.
We use low-VOC interior paint by Sherwin-Williams throughout every home. Better for air quality from day one, and backed by the quality standards of one of the most trusted names in the industry.
Hardwired CAT6 Ethernet, 220-volt EV charging rough-in, and smart home integration panels are standard. These systems are installed with long-term reliability in mind, not cuttingcut corners that show up as problems later.
When you have a warranty need, the last thing you want is a complicated process. We built something better.
When you close on your NHI home, you get access to a custom homeowner app built specifically for your home. Not a generic portal. Your home
Submit a warranty request with photos or videos right from your phone. Your construction documents, selections records, and homeownership FAQs are all stored and organized in one place, available any time you need them.
Document the issue and submit directly from your phone. No phone tag, no forms.
Construction records, selections, permits, and manuals, organized and accessible whenever you need them.
Answers to common homeownership questions and direct communication with the NHI team, all in one place.
Launch your custom NHI homeowner app and navigate to warranty requests. Add photos or a short video showing the issue.
Our warranty team reviews your submission and confirms coverage.
We coordinate with our trade partners and schedule around your availability. You choose the time that works for you.
After the work is complete, we follow up to confirm it was resolved to your satisfaction. That follow-through is part of how we do business.
A well-built home is an energy-efficient home. The NHI Eco Select energy program goes beyond standard code requirements to give you a home that performs, month after month, year after year.
Energy efficiency is not just about lower utility bills, though that matters. It is also a quality signal. A properly insulated, properly sealed home is a more durable home. It is less prone to moisture infiltration, thermal cycling, and the kind of long-term wear that shows up as expensive problems down the road.
Quality is not just about what holds up over time. It is also about what works for you every day. NHI homes are designed around real life, including the way millions of people now work, connect, and move through their homes.
Every one of these features is designed in from the start, not an afterthought, and every one of them is backed by the same quality standards that govern everything else we build.
The best measure of our quality and our warranty program is the people who live in our homes.
"When we had a minor issue after closing, the NHI team was at our house within two days. No arguing, no delay. They took care of it and followed up afterward to make sure we were happy. That kind of service after the sale is rare."
The Lohr's
Sippihaw Springs, Fuquay-Varina
"We did a lot of research on new home builders in the Triangle before choosing NHI. The warranty coverage and the way they explained their building process gave us real confidence."
Childress Family
Cattail, Clayton
"The energy efficiency of this home is genuinely impressive. Our monthly utility bills are a fraction of what we paid in our last house of the same size. The Eco Select program is not just marketing. You actually feel the difference."
The Dolde's
Mulhollem, Clayton
Common questions about the NHI warranty, our quality standards, and how we support our homeowners after closing.
After closing, you will receive information on how to contact our warranty team. For the first year, workmanship and materials issues are handled directly by NHI. For systems and structural items, coverage continues under the applicable warranty tier. We respond to every warranty request within one business day and schedule service around your availability.
The NHI Eco Select energy program is our standard energy-efficiency package included on every home we build. It includes whole-home air filtration with MERV-rated filters, an Ecobee smart thermostat, high-performance insulation throughout the building envelope, low-E energy-efficient windows, and low-VOC interior paint. These are not premium upgrades. They are how we build every home.
Every NHI buyer has access to our full team throughout the build process, from your Community Sales Manager to our construction team for your pre-closing walkthrough. We provide a thorough orientation of your home's systems before you close, so you understand how everything works, where the shut-offs are, and what your warranty covers. Our warranty team remains accessible after closing by phone and through our homeowner portal.
Mechanical systems, including HVAC and plumbing, are covered under our two-year systems warranty. For issues that arise during that window, we coordinate directly with our trade partners to assess and resolve the problem. HVAC and plumbing equipment manufacturers also carry their own warranties that run concurrent with or beyond the NHI coverage period.
Yes, and deliberately so. NHI homes include dedicated work-from-home areas, hardwired CAT6 ethernet in every room, and a whole-home network panel so your connectivity is reliable and fast. The Eco Select energy package keeps utility costs in check even when you are running multiple devices and climate controlling your home during the day. We designed our floor plans around the reality that many of our buyers work from home full-time or part-time.
You can find NHI reviews on Google. We encourage you to read them before you make any decisions. Our homeowners have been consistently generous about sharing their experiences, both with the build process and with our post-closing warranty service. Honest reviews from real buyers in our communities are the best measure of what we do and how we do it.
Our process is designed to be transparent and digital-first. Homeowners simply log into the custom NHI app to submit a request with photos or video. Our team assesses the claim within one business day and coordinates repairs directly with our trade partners to fit your schedule.
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