At New Home Inc. LLC, we are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information. This Privacy Policy explains the types of information we collect, how we use it, the circumstances under which we may share it, and the choices you have regarding your data. This Policy applies to our website at newhomeinc.com and our mobile application, New Home Inc. LLC Home Base.

  1. Information We Collect

We may collect personal information from you in a variety of ways, including:

  • When you complete a contact or inquiry form on our website, in person, or through the Home Base app
  • When you speak with one of our sales agents or team members
  • When you communicate with us via phone, email, text, or through the Home Base app
  • When you enter into a purchase agreement with New Home Inc. LLC
  • Automatically through our website and app via cookies or analytics tools

Information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Physical address or zip code
  • Home buying preferences and interests
  • Purchase contract and transaction details
  • Warranty claim information
  • Website and app browsing behavior (via cookies and analytics tools)
  1. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide customer support
  • Schedule appointments and follow up on your home buying journey
  • Facilitate the purchase, build, and closing process for your new home
  • Provide you with access to the Home Base app and its features, including build tracking, document storage, and warranty services
  • Send updates on properties, promotions, or relevant events (if you opt in or as permitted below)
  • Improve our customer service and online experience
  • Fulfill legal and regulatory requirements
  1. How We Share Your Information

New Home Inc. LLC does not sell or rent your personal information to third parties. However, we may share your information in the following specific circumstances:

  1. Technology Partner

We share your information with Foundation Technology, Inc., our application developer and technology platform provider for the Home Base app. Foundation Technology accesses your data only to the extent necessary to operate, maintain, and improve the app on our behalf, and is bound by confidentiality and data processing obligations.

  1. Home-Related Partners

With your consent or as permitted by applicable law, we may share your information with carefully selected partners whose products and services are directly related to homeownership, home improvement, home warranty, or home services (“Home-Related Partners”). These partners may include home warranty providers, smart home technology companies, and home services vendors. You may opt out of this type of sharing at any time by contacting us at info@newhomeinc.com.

  1. Service Providers

We may share your information with trusted service providers who help us operate our business, such as email platforms and website analytics providers. All such providers are bound by confidentiality agreements and may not use your data for their own independent purposes.

  1. Customer Experience

We may share your information with AVID Ratings, a third-party customer experience survey company, to gather feedback about your experience during the home building process and post-close. This information helps us continuously improve our homes and service.

  1. Legal Requirements

We may disclose your information to regulatory authorities, courts, or law enforcement when required to do so by applicable law.

  1. Data Storage and Security

We securely store your data in our customer relationship management system (HubSpot) and within the Home Base app platform operated by Foundation Technology, Inc. We implement industry-standard security measures to prevent unauthorized access, loss, or misuse of your personal information.

  1. Your Rights and Choices

You have the right to:

  • Request access to, correction of, or deletion of your personal data
  • Opt out of marketing communications at any time
  • Opt out of sharing with Home-Related Partners
  • Exercise any additional rights available to you under applicable state law

To exercise any of these rights, please contact us at info@newhomeinc.com.

  1. Cookies and Tracking Technologies

Our website and app use cookies and similar technologies to improve your browsing experience, support app functionality, and analyze usage. You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on our website or in the app.

  1. Home Base App

If you use the New Home Inc. LLC Home Base mobile application, your use of that app is also governed by the Terms of Use for the app, which incorporates this Privacy Policy by reference. Your data within the app is stored and processed by Foundation Technology, Inc. as described in Section 3a above and in the Foundation Technology, Inc. Terms of Use available within the app.

  1. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices, the services we offer, or applicable laws. The latest version will always be posted on our website at newhomeinc.com/privacy-policy with the updated effective date. Your continued use of our website or the Home Base app following any update constitutes your acceptance of the revised Policy.

  1. Contact Us

New Home Inc. LLC

1611 Jones Franklin Road, Suite 101

Raleigh, NC 27606

Email: info@newhomeinc.com | Phone: (919) 420-3266